1. Introduction

Royal Resort Hotel UK ("we", "us", "our", operating as royalresorthoteluk.top) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information about you when you use our website or visit our premises.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our registered Data Controller reference is available upon request.

2. Data We Collect

We may collect the following categories of personal information:

• Identity Data: First name, last name, date of birth (for age verification purposes).
• Contact Data: Email address, telephone number, postal address.
• Enquiry Data: Messages, reservation requests, and correspondence submitted via our contact form.
• Technical Data: IP address, browser type and version, time zone, browser plug-in types, operating system, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services.
• Cookie Data: As detailed in our Cookie Policy.

We do not collect any Special Categories of Personal Data (such as race, health, or biometric data) through this website.

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and process reservation requests.
• To provide you with information about our services and facilities.
• To comply with legal obligations, including those imposed by the UK Gambling Commission.
• To verify that you meet the minimum age requirement (18+) for accessing our entertainment facilities.
• To improve our website and services.
• To send you marketing communications, where you have consented to receive them.

4. Legal Basis for Processing

We rely on the following legal bases to process your personal data:

• Contractual necessity: Where processing is necessary to fulfil a contract with you (e.g., hotel reservation).
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights.
• Legal obligation: Where we are required to process data to comply with applicable law, including UKGC licence conditions.
• Consent: Where you have given explicit consent, such as for marketing communications.

5. Data Sharing

We do not sell your personal data. We may share your data with:

• Service providers acting as data processors who provide IT and system administration services.
• Professional advisers including lawyers, accountants, and insurers.
• Regulators and other authorities, including the UK Gambling Commission and HMRC, where required by law.

All third parties are required to respect the security of your personal data and to treat it in accordance with applicable law.

6. Data Retention

We retain personal data only for as long as is necessary for the purposes set out in this policy. Enquiry data is retained for up to 2 years. Hotel reservation data is retained for up to 7 years to comply with legal and regulatory obligations.

7. Your Rights

Under UK GDPR, you have the following rights:

• Right of access — to request a copy of your personal data.
• Right to rectification — to request correction of inaccurate data.
• Right to erasure — to request deletion of your data in certain circumstances.
• Right to restrict processing — to request that we limit how we use your data.
• Right to data portability — to receive your data in a structured, machine-readable format.
• Right to object — to object to processing based on legitimate interests.
• Rights related to automated decision-making — we do not make solely automated decisions that significantly affect you.

To exercise any of these rights, please contact us at supp@royalresorthoteluk.top. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

8. Security

We implement appropriate technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. Our website uses SSL/TLS encryption.

9. Third-Party Links

Our website does not contain links to third-party websites other than those necessary for operational purposes (e.g., emergency support helplines). We are not responsible for the privacy practices of any third-party websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact

For any queries regarding this Privacy Policy or our data practices, please contact:

Royal Resort Hotel UK
Stratford-upon-Avon Road, Warwickshire, CV35 8AX
Email: supp@royalresorthoteluk.top
Telephone: +44 1632 960800